Shipping Policy
Shipping Policy
Last Updated: [Date]
At ToothLab, we are committed to getting your oral-care products to you safely and on time. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Order Processing
Once your order is successfully placed, our team will process and prepare it for dispatch.
Orders are generally processed within [1–2 business days].
Orders placed on weekends or public holidays may be processed on the next business day.
You will receive an order confirmation after placing your order and, where available, shipping or tracking information once your order has been dispatched.
2. Delivery Time
Estimated delivery times may vary depending on your location.
Estimated delivery: [3–7 business days]
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, public holidays, courier issues, high order volumes, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated based on your delivery location, order size, and applicable shipping offers.
Any applicable shipping fee will be displayed during checkout before you complete your purchase.
From time to time, ToothLab may offer free shipping promotions subject to the terms of the promotion.
4. Delivery Areas
ToothLab currently ships to [Pakistan / selected areas within Pakistan].
Some remote or restricted areas may have limited delivery availability or additional delivery time.
If we are unable to deliver to your selected address, we will contact you using the information provided with your order.
5. Cash on Delivery
Where available, ToothLab may offer Cash on Delivery (COD) as a payment option.
For COD orders, customers are responsible for providing a valid phone number and complete delivery address.
Repeated refusal or cancellation of COD orders may result in restrictions on future COD purchases.
6. Tracking Your Order
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.
You can use the provided tracking details to monitor your shipment.
Please note that tracking information is provided by the relevant courier or delivery provider and may take some time to update.
7. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery information.
If an order cannot be delivered because of an incorrect, incomplete, or inaccessible address, additional delivery charges may apply for re-delivery.
To avoid delays, please carefully check your address and contact details before placing your order.
8. Delayed or Lost Orders
While we work with reliable delivery partners, occasional delays may occur.
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the shipment with the relevant courier.
If a shipment is confirmed as lost by the delivery provider, ToothLab will work with you to determine an appropriate solution, subject to the circumstances and applicable policy.
9. Damaged Packages
If your package arrives visibly damaged, please take clear photos of the package and products before disposing of the packaging.
Contact ToothLab as soon as possible with:
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Your order number
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Photos or videos of the package
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Photos of the damaged product
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A brief description of the issue
We will review the issue and assist you with an appropriate solution.
10. Missing or Incorrect Items
If an item is missing or you receive an incorrect product, please contact us within [7 days] of delivery.
Please provide your order number and clear photos of the received products and packaging so that we can investigate and resolve the issue.
11. Multiple Items in One Order
Depending on product availability and fulfillment requirements, items from the same order may occasionally be shipped separately.
If this happens, you may receive separate delivery notifications or tracking information.
12. Contact Us
If you have any questions about shipping or delivery, please contact us:
ToothLab
Email: support@toothlab.com
Phone: +92 XXX XXXXXXX
Address: [Your Business Address]
Our customer support team will be happy to assist you with your order.