Refund Policy
Refund & Return Policy
Last Updated: [Date]
At ToothLab, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete order, we are here to help.
1. Returns
Due to the hygienic nature of our oral-care products, we generally do not accept returns of products that have been opened, used, or removed from their original sealed packaging.
A return may be accepted if:
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You received the wrong product.
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The product arrived damaged or defective.
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Your order is incomplete or missing an item.
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The product was damaged during delivery.
Returned products must be unused and, where applicable, remain in their original sealed packaging.
2. Reporting a Problem
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within [7 days] of delivery.
Please provide:
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Your order number
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Your name and contact information
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A description of the issue
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Clear photos or videos of the product and packaging
This information helps us review your request and resolve the issue as quickly as possible.
3. Refunds
Once we receive and review your request, we will notify you whether your refund has been approved.
If approved, your refund will be processed using the applicable refund method.
Depending on your payment provider or bank, it may take additional business days for the refunded amount to appear in your account.
4. Exchanges
If you receive a damaged, defective, or incorrect product, ToothLab may offer a replacement instead of a refund, subject to product availability.
If the requested replacement is unavailable, we may provide an appropriate refund or alternative solution.
5. Non-Refundable Items
For hygiene and safety reasons, the following items generally cannot be returned once opened or used:
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Toothbrushes
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Toothpaste
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Mouthwash
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Teeth-whitening products
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Dental-care accessories
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Other opened or used oral-care products
This restriction does not affect your rights regarding products that are defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law.
6. Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed, shipped, or dispatched may not be eligible for cancellation.
7. Delivery Issues
If your package arrives visibly damaged, please take photos of the package and product before disposing of any packaging materials and contact us as soon as possible.
If an order is marked as delivered but you have not received it, please contact us so we can investigate the delivery with the relevant shipping provider.
8. Refund Processing
Approved refunds will generally be processed within [5–10 business days] after approval.
The exact time required for the refund to appear in your account may depend on your bank or payment provider.
9. Contact Us
For questions regarding returns, refunds, or replacements, please contact:
ToothLab
Email: support@toothlab.com
Phone: +92 XXX XXXXXXX
Address: [Your Business Address]
Please include your order number when contacting us about an order.